Home of Nature

Nationwide Free Shipping

We offer free standard shipping nationwide on all orders, with no minimum purchase required. This applies to all tables, chairs, and cabinets in our collection.

Standard delivery is free for all domestic addresses, including remote areas. No standard shipping fees or remote-area surcharges will be added at checkout. Nationwide free shipping applies to domestic deliveries only and does not include international shipping.

Order Processing

Orders are normally processed within 2–5 business days after payment has been confirmed. Business days are Monday through Friday, excluding public holidays.

During processing, your order is prepared and scheduled for dispatch. If an item requires a longer preparation period, this will be indicated on the product page before purchase.

If an unexpected stock issue or processing delay affects your order, we will contact you using the details provided at checkout to explain the situation and discuss the available options.

Estimated Delivery Times

Standard delivery is estimated to take 5–15 business days after dispatch, unless a different timeframe is stated on the product page or at checkout. Order processing time is additional to transit time.

Delivery times may vary depending on your location, the size of your order, and carrier availability. Remote locations, public holidays, severe weather, and transport disruptions may require additional time.

Estimated delivery dates are not guaranteed arrival dates. If your order has not arrived within the estimated timeframe, please contact us so we can check its status and assist with the next steps.

Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation to the email address provided at checkout. Tracking information will be included where available.

Tracking updates may take time to appear after dispatch while the carrier receives and scans your shipment. For deliveries requiring a scheduled appointment, you may also be contacted to arrange a suitable delivery time.

Multiple Items and Separate Deliveries

Orders containing multiple items may be dispatched in separate packages and arrive on different days. This may depend on product availability, packaging requirements, or delivery arrangements.

You will not be charged additional standard shipping fees if we split your order into separate deliveries. We will provide the available tracking or delivery details for each shipment.

Furniture Delivery and Access

Before placing an order, please review the product dimensions and measure relevant doorways, hallways, staircases, and other access points to make sure the furniture is suitable for your space.

Please contact us before dispatch if your property has restricted access, vehicle limitations, or other conditions that may affect delivery. Providing these details early helps us arrange the delivery appropriately.

Free shipping covers standard delivery. Assembly, delivery upstairs, placement inside your home, and removal of packaging or old furniture are not included unless expressly stated in the product listing or delivery service description.

If an optional service is available for an additional charge, we will explain the cost and obtain your agreement before arranging it. Standard nationwide delivery remains free.

Delivery Address and Contact Details

Please enter a complete and accurate shipping address at checkout, including any apartment or unit number, postal code, and contact information required for delivery.

If you notice an error, contact us as soon as possible. We will try to update your information before dispatch. Once your order is in transit, address changes may be limited by the carrier and cannot always be accommodated.

Delivery Appointments and Missed Deliveries

Some furniture deliveries may require an appointment or a signature. Please ensure that you or an authorised adult is available to receive the order at the agreed time.

If you cannot attend a scheduled delivery, please notify us or the carrier as early as possible so that alternative arrangements can be discussed.

If a delivery attempt is unsuccessful, we will work with you and the carrier to determine the next steps. Any exceptional redelivery or storage charge resulting from a missed agreed appointment will be explained before you agree to a new arrangement. Such charges are separate from free standard shipping. You will not be charged for correcting a delivery problem caused by our error.

Damaged, Incorrect, or Missing Items

Please inspect your items as soon as reasonably possible after delivery.

If an item arrives damaged, you receive an incorrect product, or something is missing from your order, please contact us promptly through our Contact Us page. Include your order number, a description of the issue, and photographs of the item and packaging where possible.

If damage is visible at delivery, please ask the carrier to note it on the delivery record where practical. Keep the packaging until we have confirmed whether it is needed for inspection or collection.

We will investigate the issue and arrange an appropriate resolution, which may include replacement parts, a replacement product, or a refund, depending on the circumstances. You will not be charged additional shipping costs to resolve an item that arrived damaged or was sent incorrectly by us. This reporting guidance does not limit your applicable consumer rights.

Delayed or Missing Shipments

If tracking has stopped updating, your delivery is overdue, or a shipment is marked as delivered but cannot be located, please contact us.

We will work with the carrier to investigate and keep you informed of the available next steps. If a shipment is confirmed lost, we will arrange an appropriate replacement or refund.

Returns After Delivery

For information about returning an item after it has been delivered, please review our Refund/Return Policy. Free outbound shipping does not automatically mean that return shipping is free; any applicable return arrangements and costs are explained in that policy.

Contact Us

If you have questions about shipping, delivery arrangements, or an existing order, please contact us through our Contact Us page.

For order-related enquiries, include your order number and the email address used at checkout so we can locate your purchase and assist you.