Home of Nature

At Home of Nature, we want you to feel confident when choosing furniture for your home. If you need to return an item or report a problem with your order, please review the information below.

Return Request Period

You may request a return within 30 calendar days of receiving your order. Please contact us through our Contact Us page before sending any item back.

Include your order number, the item you wish to return, and the reason for your request. If the item is damaged, defective, or incorrect, please also provide photographs where possible so we can assess the issue and arrange the appropriate next steps.

Return Eligibility

For a change-of-mind return, items must be unused, unassembled, and in their original condition, with all included parts, hardware, accessories, and instructions.

Please use the original packaging where possible. If it is no longer available, contact us before returning the item so we can discuss suitable protective packaging.

Items showing signs of use, assembly, alteration, or damage after delivery may not qualify for a change-of-mind return. These conditions do not exclude claims relating to products that arrived damaged, are defective, or were supplied incorrectly.

How to Arrange a Return

To begin a return, contact us through our Contact Us page with your order details. We will review your request and provide the return instructions, the correct return address, and any applicable shipping arrangements.

Please do not send items to the address printed on the original shipping label unless we confirm that it is the correct return location.

For large furniture items, contact us before booking a carrier or collection service. This allows us to confirm suitable handling arrangements and clarify any costs in advance.

Return Shipping Costs

If your item arrives damaged, is defective, or differs from what you ordered because of our error, we will cover reasonable return shipping or collection costs through an arrangement agreed with you.

For change-of-mind returns, including situations where an item does not suit your space or preferences, you are responsible for return shipping costs. Furniture return costs can vary by size, weight, and collection location. Any collection fee arranged through us will be explained before you agree to proceed.

Our nationwide free shipping offer applies to the original standard delivery. We do not retrospectively deduct an outbound standard shipping charge from your refund.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery. If you discover a problem, contact us promptly with a description and supporting photographs where available.

Keep the item and packaging while we review the issue, and avoid attempting repairs unless we have agreed to them.

Depending on the circumstances, we may arrange replacement parts, a replacement item, a return, or a refund. The standard conditions for change-of-mind returns do not prevent you from reporting a defect discovered during assembly or normal use.

Return Processing Time: 3–30 Calendar Days

Return inspection and processing normally take 3–30 calendar days from the date the returned item is received at our designated return location.

This period covers checking the item, verifying its contents and condition, and confirming the refund or other agreed resolution. It does not include the time required to transport the return to us.

We will notify you of the outcome once the assessment is complete. If additional information is needed, we will contact you and explain what is required. Where applicable law requires an earlier refund or resolution, that timeframe will apply.

Refunds

Once a refund is approved, we will issue it to the original payment method used for the purchase. We will notify you when the refund has been submitted.

For an eligible full return, the refund will cover the amount paid for the returned item, including any applicable refundable taxes. For a partial return, the refund will reflect the amount actually paid for the returned item after any discounts.

Any agreed return collection cost deducted from the refund will be clearly disclosed. We will not make an unexplained deduction.

Your bank or payment provider may require additional time to display the refund in your account after we issue it. This banking period is separate from our 3–30 calendar day return processing period.

Condition Issues and Partial Refunds

If a change-of-mind return arrives with missing parts, signs of use, or damage that was not present when delivered to you, we will explain our findings before deciding whether the return can be accepted or a reduced refund is appropriate.

Any proposed deduction will be based on the documented condition of the returned item and explained to you. This does not apply to damage or defects for which we are responsible.

Exchanges

If you would like a different item, please contact us to discuss availability and return arrangements. Depending on the circumstances, we may process the original item as a return and ask you to place a separate order for the replacement.

We cannot guarantee that a replacement item will remain available while a return is being processed.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. If the order has not been dispatched, we will check whether it can be cancelled and confirm the refund arrangements.

If the order has already been dispatched, it may need to follow the return process. Please contact us before refusing a delivery so we can clarify the available options and any applicable return costs.

Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws. Where those rights provide a different return period, refund deadline, or remedy, they take precedence over this policy.

Contact Us

For return, refund, or exchange enquiries, please use our Contact Us page. Include your order number and the email address used at checkout so we can locate your purchase and assist you.